SAP SuccessFactors
For larger global organisations with extensive needs in all HR processes
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System description
SAP SuccessFactors HCM, part of SAP Business Suite, is a global, AI-enabled cloud solution that supports core HR and payroll, talent management, workforce planning, and people analytics. Built on an open platform with a rich partner ecosystem, it helps over 10,000 organizations in more than 200 countries improve agility, boost engagement, and drive better business outcomes. With trusted people data and embedded AI, it unifies every HR process from recruiting to retirement. SAP SuccessFactors empowers agile HR operations, upskilling, proactive decision-making, and flexible application extension via SAP Business Technology Platform and over 350 partner applications, ensuring continuous innovation and long-term value. For example, employee surveys or document management.
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Factors to consider according to us
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Built for global scale – Designed for large enterprises, SuccessFactors offers adaptable HR solutions that support complex, multi-country operations.
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Extensive ecosystem – The SAP AppCenter provides access to 200+ partner extensions, allowing organizations to expand and tailor their SuccessFactors landscape.
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AI-powered innovation – New capabilities through SAP’s AI assistant, Joule, support faster decision-making, HR query handling, and streamlined workflow.
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Integrated policy management – SuccessFactors integrates with Microsoft SharePoint to enhance HR handbook, policy management, and document control processes.
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Partner-led implementations – Deployments are delivered through SAP’s global partner network using standardized best-practice implementation models.
User experience
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User inteface
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Language support
No. countries
48
English
Swedish
Danish
Finnish
Norwegian
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System strategy
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System development
New version release
Ad-hoc
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Twice a year
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Development plans
SAP SuccessFactors innovations include Joule for AI-guided support across pay, performance, and leadership; in-app guidance via WalkMe; a redesigned performance experience with AI-generated feedback; skills-based learning in the growth portfolio; tighter payroll-budget integration; self-service and AI support for IT; alumni access; and AI-driven workforce planning via Career & Talent Development.
Emerging technology
AI agents: Joule AI agents will be deliverd in 2025 and will continue to be a core focus for innovation ongoing. Building upon our current roadmap of agents we will work across SAP and third-party platforms using Agent2Agent communication. Partnering with Perplexity AI will enable us to deliver trusted, context-rich answers drawn from both internal and external data. Our AI Agent Hub will allow customers to manage all agents optimized around their specific business needs.
Pricing
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Only one-time fee
One-time fee + recurring fee
Only recurring fee (subscription)
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Pricing description
SAP SuccessFactors uses a flexible, modular pricing model based on user metrics. Core HR supports functional users like seasonal staff, and Learning extends to temps or external users. Pricing scales across ten volume tiers, with discounts for larger orgs. New 2025 packages bundle solutions with implementation for better value. Base AI is included; premium AI is usage-based, with simplified pricing coming in Q3 2025.
